Shipping policy

At Ace Jewel, we are committed to delivering your premium 925 sterling silver jewelry promptly and securely. Our Shipping Policy ensures a smooth and efficient process for all orders.

1. Shipping Methods and Rates We offer a range of shipping options to suit your needs, including standard, expedited, and express delivery. Shipping rates are calculated based on your location and selected shipping method. You can view the estimated shipping costs during checkout.

2. Processing Time Orders are processed within 1-2 business days of receipt. Please note that processing times may vary during peak seasons or promotional events. Once your order is processed, you will receive a confirmation email with tracking information.

3. Delivery Time Estimated delivery times depend on your chosen shipping method and destination. Standard shipping typically takes 5-7 business days, while expedited options can deliver within 2-3 business days.

4. Order Tracking You can track your order’s status using the tracking number provided in your shipping confirmation email. Our user-friendly website allows you to check the progress of your shipment at any time.

5. Shipping Restrictions Currently, we ship to INDIA . For international shipping inquiries or restrictions, please contact our customer service team for assistance.

6. Delivery Issues If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team promptly. We will work with you to resolve any shipping-related concerns.

7. Address Accuracy To ensure timely delivery, please provide accurate shipping information during checkout. Ace Jewel is not responsible for delays or delivery issues resulting from incorrect address details.

8. Packaging Secure and Protective Packaging Each jewelry item is carefully packaged to prevent any damage during transit. All items are placed in a high-quality jewelry box or pouch, cushioned with soft materials such as foam or bubble wrap to safeguard against impact.