Refund policy

Exchange and Return Policy for Ace Jewel

At Ace Jewel, customer satisfaction is our top priority. We want you to be completely happy with your purchase. 

Conditions for Exchange & Quality Assurance:

Items must be unused, in their original condition, and in their original packaging.(7 Days exchange*)

The 925 hallmark and all product features should remain intact and undamaged.

Custom or personalized jewelry is not eligible for exchange.

WE PROVIDE NO REFUND KINDLY MAKE WISE DECISION BEFORE DECISION. 

FOR CANCELLATION OF ORDER KINDLY GET IN TOUCH TO OUR CUSTOMER CARE.

Quality & Order Accuracy:

In the unlikely event that you receive a defective or incorrect item, please reach out within 7 days of delivery. We are happy to assist with a resolution, whether it’s an exchange or other appropriate solution.

Size & Fit Adjustments:

If the item doesn’t meet your size preferences, we offer exchanges for different sizes or styles. Please ensure that the item is in its original, unused condition. Return shipping costs for exchanges are the responsibility of the customer.